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Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorise Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, for example, for a custom order, if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list.
If necessary to comply with a legal obligation or court order, or in connection with a legal claim (such as retaining purchase records if required by tax law),
As necessary for the purpose of my legitimate interests, provided those interests are not overridden by your rights or interests, for example:
Providing and improving my services; and
Compliance with the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy: I share information with Etsy as necessary to provide you with my services and comply with my obligations under the Etsy Seller Policy and Etsy Terms of Use.
Service Providers: I engage trusted third parties to perform functions and services for my shop (e.g., delivery companies). I share your information with these third parties only to the extent necessary to perform these services.
Business Transfers: If I sell or merge my business, I may disclose your information as part of that transaction, but only to the extent permitted by law.
Compliance with Laws: I may collect, use, retain, and share your information if required to do so by law or in response to legal processes or requests, or to:
Enforce my agreements and policies;
Prevent, investigate, or address fraud and other illegal activity; or
Protect the rights, property, and safety of my customers or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. I may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce agreements. I generally keep your data for 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the United States and other jurisdictions. As a result, I may transfer your personal information to countries with different data protection and surveillance laws than those in your jurisdiction. If such a transfer occurs, I rely on lawful mechanisms such as contractual necessity or services certified under frameworks like the Privacy Shield, where applicable.
6. Your Rights
If you reside in certain territories, including the European Union, you have a number of rights related to your personal information. These include:
Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me.
Change, Restrict, Delete: You may request that I change, restrict, or delete your personal information, except in cases where I am required to store data for legal reasons.
Object: You can object to:
My processing of some of your information is based on my legitimate interests, and
Receiving marketing messages after providing your express consent.
Complain: If you reside in the EU and wish to raise a concern, you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of data protection law, I, Jaco Venter, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:
Email: printfrenzi@gmail.com
Mail: Jaco Venter, 12 Goudrif Avenue, Allen Grove, Kempton Park, 1619, Gauteng, South Africa